2018

Standardized service system to enhance customer satisfaction

NTN Corporation (hereafter, NTN) integrated its aftermarket business sales offices in Japan with NTN Bearing Service Co., Ltd. (hereafter, NBS), its consolidated subsidiary, in April this year with the aim of strengthening sales in the aftermarket business in Japan. Accordingly, the company name NTN Bearing Service Co., Ltd. was changed to NTN Sales Japan Corporation (hereafter, NSJ)*.

Sales in the aftermarket business in Japan had been covered by two contacts, NTN sales offices and NBS until now. With this business integration, the contact point for sales will be covered solely by NSJ to better consolidate information as well as identify customer requirements faster and more accurately to provide a quicker business response.

Under the new system, regions with numerous contacts will be consolidated into a single contact point, with 3 regional offices, 7 branches and 6 sales offices serving as contact points for customers around all of Japan. Integrating to the new service system allows for an increase in visits to customers, as well as more accurate response to technology and production to help further strengthen relationships with customers. Technical services will be covered by the NTN Industrial Business Headquarters for sales engineering as before, while the aftermarket engineering department of the Aftermarket Business Headquarters will continue to cover areas such as exhibitions and mobile training units. The 15 existing warehouses located around Japan will continue being used to cover logistics services.

NTN is focusing efforts on becoming more competitive in the aftermarket business market by strengthening its sales system and collaboration with distributors, and delivering high-quality services. Integrating the best strengths of regional offices, which excel at maintaining brand power and development activities, and NBS, which provides superior speed and response with attention to detail, will help NTN set its sights higher and further improve its services for customers.

* April 4, 2018 press release
Integration of the Domestic Aftermarket Business and Name Change of NTN Bearing Service Corporation
https://www.ntnglobal.com/en/news/press/news201800027.html

NTN Sales Japan Corporation Overview

Company name	NTN Sales Japan Corporation
Capital	480 million yen
Head office	Taiyo Seimei Shinagawa Bldg. 24F, 2-16 2-chome, Konan, Minato-ku, Tokyo
Sales offices	Sapporo, Sendai, Utsunomiya, Tokyo, Sagamihara, Numazu, Hamamatsu, Nagoya, Osaka, Kanazawa, Kurashiki, Hiroshima, Kitakyushu, Fukuoka
Logistics centers	15 around Japan
Line of business	Sales of bearings and related components

New Organizational Structure

Sales Sites

<East Japan Regional Office>

Tokyo Branch	Taiyoseimei Shinagawa Bldg. 24F, 2-16-2 Kounan, Minato-ku, Tokyo 108-0075, Japan Phone : +81-3-5780-7903 / Fax : +81-3-5780-7899
Tokyo Branch - Utsunomiya Sales Office	Utsunomiya TD Bldg. 4F, 1-1-11 Babadori, Utsunomiya-shi, Tochigi 320-0026, Japan Phone : +81-28-333-9025 / Fax : +81-28-333-9020
Sagamihara Branch	Central Bldg. 2F, 3-14-7 Chuo, Chuo-ku, Sagamihara-shi, Kanagawa 252-0239, Japan Phone : +81-42-757-1011 / Fax : +81-42-758-2150
Sagamihara Branch - Numazu Sales Office	Nissei Star Bldg. 3F, 3-8-23 Otemachi Numazu-shi, Shizuoka 410-0801, Japan Phone : +81-55-962-7573 / Fax : +81-55-951-6427
Hokkaido Branch	2-2-37 Kikusuikujo, Shiraishi-ku, Sapporo-shi, Hokkaido 003-0809, Japan Phone : +81-11-822-8820 / Fax : +81-11-822-8835
Tohoku Branch	Taiyo Seimei Sendaieki-kita Bldg. 7F, 1-12-30 Honcho, Aoba-ku, Sendai-shi, Miyagi 980-0014, Japan Phone : +81-22-262-6201 / Fax : +81-22-262-6205

<Central Japan Regional Office>

Central Japan Regional Office	Nagoyanishiki Front Tower Bldg. 11F, 2-3-4 Nishiki, Naka-ku, Nagoya-shi, Aichi 460-0003, Japan Phone : +81-52-222-3328 / Fax : +81-52-222-3341
Central Japan Regional Office - Hamamatsu Sales Office	Hamamatsu Daiichiseimei Nittsu Bldg. 7F, 110-5 Itaya-machi, Naka-ku, Hamamatsu-shi, Shizuoka 430-0928, Japan Phone : +81-53-454-2800 / Fax : +81-53-454-2589

<West Japan Regional Office>

Osaka Branch	1-3-17 Kyomachibori, Nishi-ku, Osaka-shi, Osaka 550-0003, Japan Phone : +81-6-6449-6706 / Fax : +81-6-6448-7296
Osaka Branch - Hokuriku Sales Office	Kanazawa No. 2 Bldg. 4F, 1-1-35 Hirooka, Kanazawa-shi, Ishikawa 920-0031, Japan Phone : +81-76-263-8673 / Fax : +81-76-263-8628
Osaka Branch - Mizushima Sales Office	Kurashiki Arc Square 3F, 2-4-6 Showa, Kurashiki-shi, Okayama 710-0057, Japan Phone : +81-86-425-6311 / Fax : +81-86-425-6322
Hiroshima Branch	Abas Hiroshima 7F, 1-2-19, Matoba-cho, Minami-ku, Hiroshima 732-0824, Japan Phone : +81-82-568-1472 / Fax : +81-82-568-5913
Kyushu Branch	Kamiyo Hakata Bldg. 11F, 1-2-5 Hakataekimae, Hakata-ku, Fukuoka-shi, Fukuoka 812-0011, Japan Phone : +81-92-292-3806 / Fax : +81-92-292-3808
Kyushu Branch - Kitakyushu Sales Office	Kokuraekimae Okuda Bldg. 7F, 1-1-7 Komemachi, Kokurakita-ku, Kitakyushu-shi, Fukuoka 802-0003, Japan Phone : +81-93-513-3188 / Fax : +81-93-513-3190

* Information current as of June 30, 2018. For the latest information on each site, check the following link.
https://www.ntnglobal.com/en/corporate/domestic_network/sales_network.html

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